IP5280 Rolls-out New Channel, Customer Service and Network Initiatives
Tue, 18 May 2010
DENVER - (BUSINESS WIRE) - IP5280 Communications, a national business
voice over IP and unified
communications leader, today launched several new programs that
accommodate the company's rapidly growing customer base. Among
these
developments is an expanded agent program, enhanced customer
service
strategies, and a network expansion.
IP5280's new channel partner initiative is led by Paul Mahn who
joins
the company from a lengthy telecom management carrier at companies
including Integra, Level 3, ICG, Touch America and Sprint. Among
Mahn's
new responsibilities is managing growth in the partner community,
particularly as an increasing number of agents look to transfer
the bulk
of their opportunities from traditional telecom companies to
next-generation service providers. Mahn will oversee IP5280's
recently
launched channel partner portal which is an interactive and highly
specialized place for agents to gain access to dozens of
presentations,
collateral, quoting tools, customer service offerings and
promotions.
Mahn will also work with partners to develop an aggressive
commission
structure, additional online support tools, and local
representation in
critical national markets.
Also announced today, IP5280 will now offer its clients 24x7 live
business-class customer service, delivering expert one-on-one
technical
advice, trouble-shooting and telephone support round-the clock.
Additional live telephony-based customer service does not replace
IP5280's high quality on-site customer service, but instead adds
options
for customers who may need immediate support. This move comes on
the
heels of a new strategic agreement IP5280 signed with LinkLogic to
provide customers with a complete VoIP, LAN, WAN, application and
infrastructure trouble-shooting solution. IP5280 invests heavily
in
customer service, which has led to the company having one of the
lowest
churn rates in the industry.
"Because we're delivering more sophisticated IP applications such
as
custom call routing, voice-to-email and complex conferencing
services it
became evident we needed to expand our channel and service options
so
our customers could continue to receive the 'white glove'
experience,"
said John Scarborough, co-founder and managing partner for IP5280.
"With
700 percent growth in our business, it is clear that VoIP has
arrived as
the sweet spot for the communications industry. Properly managing
growth
so that customers have uninterrupted, seamless solutions and
contact
with IP5280 is our focus."
Recently IP5280 expanded into new solutions, including the launch
of its
own cloud-based Internet telephony platform, called CLOVER (cloud
over
enterprise resources). CLOVER is designed specifically to optimize
the
performance of VoIP and SIP communications. By leveraging a
network of
best-of-breed feature servers - including Broadsoft, Microsoft OCS
and
open source - CLOVER's architecture delivers optimal performance,
increased redundancy and enhanced customization capabilities at a
lower
cost point. IP5280 also announced today that it has further
bolstered
its industry-leading CLOVER technology by adding a third node to
its
network, so business customers have reassurance their valuable
voice and
data traffic will be protected. IP5280 plans to add additional
nodes in
Albuquerque and Salt Lake City in 2010.
"As customers become more comfortable with unified communications
and
IP-based platforms, they become more demanding," continued
Scarborough.
"Our strategy is to stay ahead of the industry curve in
technology,
customer service, and agent relationships so that we are always
pleasantly surprising customers."
About IP5280 Communications
IP5280 Communications is a next-generation global unified IP
communication provider specializing in VoIP and converged IP
voice,
video and data services for business customers. Trusted by
thousands of
business enterprise users, communication agents, partners and
wholesalers of IP managed services throughout the world, IP5280
offers
carrier-class communications for businesses large and small, with
significant savings over traditional phone company business
services.
Selected by ColoradoBiz magazine as one of top 3 Best Companies to
Work
For in Colorado, and proudly ranked by the magazine as a part of
the
elite Colorado TOP250 Private Companies in Colorado, IP5280
Communications provides businesses the most advanced IP solutions
to
meet a variety of IP networking needs. See more at http://www.ip5280.com.
Four Corners Communications for IP5280
Claire Mylott,
303-455-0933
claire.mylott@fourcornerscomm.com
